DF
Dennis F
1 reviews | Active since Jun 2018
10 Aug 2021, 17:33
OTP - New Number, Can't Be donw
Staff are very helpful and friendly but they have a technical issue that renders it all pointless. So I have phoned about 5 times now to try and change the number I use for my OTP, when you phone the number on the banking site, you are asked to provide your ID and then they will send you an OTP to verify it is you, and I get that - but if you are attempting to change you're OTP - and no longer have that number, you won't get the OTP.
Thus I phoned another number I found on their website and spoke to a lovely Lady that easily helped me set it up for my medical aid, I then asked her if she could help me with my Credit Card OTP number change, she said yes and directed me to their "Credit Card Department" the phone rang a few times then just stopped. So I phoned a second time and the same thing, third fourth etc.
TLDR: You can't change your OTP with Discovery. I still have my old sim somewhere, I guess I will see if I can changed it with my old number... Like an hour of my life for nothing.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
11 Aug 2021, 10:35Good day Dennis
Thank you for bringing this to our attention. We will investigate your query, and get back to you shortly regarding your issue.
Regards
Sibongile
Thank you for bringing this to our attention. We will investigate your query, and get back to you shortly regarding your issue.
Regards
Sibongile
Discovery Bank's reply11 Aug 2021, 10:35
Official
Good day Dennis
Thank you for bringing this to our attention. We will investigate your query, and get back to you shortly regarding your issue.
Regards
Sibongile
Thank you for bringing this to our attention. We will investigate your query, and get back to you shortly regarding your issue.
Regards
Sibongile
DF
Dennis F's updateReviewer Update
16 Aug 2021, 14:45Thanks for the reply. Seems that was only the start of the problems. Once I managed to get my OTP number changed I ran into a much larger problem when attempting to get a new card. Seems that the data on my phone vs the data on the Banking site do not match up or for that matter synch based on when cards are cancelled and ordered.
I got my new card but it does not display on the website and when I try and activate my banking app it does not allow me as it says my card is paused.
The ending card numbers on the website do not correspond to the ending card numbers on the banking application.
I have spoken to several Discovery support staff and they seem just as confused as I do. It seems there are some processes the product management team that side did not take into consideration.
Looks like it is going to take a VERY long time before I get a working card and a working app.
I got my new card but it does not display on the website and when I try and activate my banking app it does not allow me as it says my card is paused.
The ending card numbers on the website do not correspond to the ending card numbers on the banking application.
I have spoken to several Discovery support staff and they seem just as confused as I do. It seems there are some processes the product management team that side did not take into consideration.
Looks like it is going to take a VERY long time before I get a working card and a working app.
DF
Dennis F's update16 Aug 2021, 14:45
Reviewer Update
Thanks for the reply. Seems that was only the start of the problems. Once I managed to get my OTP number changed I ran into a much larger problem when attempting to get a new card. Seems that the data on my phone vs the data on the Banking site do not match up or for that matter synch based on when cards are cancelled and ordered.
I got my new card but it does not display on the website and when I try and activate my banking app it does not allow me as it says my card is paused.
The ending card numbers on the website do not correspond to the ending card numbers on the banking application.
I have spoken to several Discovery support staff and they seem just as confused as I do. It seems there are some processes the product management team that side did not take into consideration.
Looks like it is going to take a VERY long time before I get a working card and a working app.
I got my new card but it does not display on the website and when I try and activate my banking app it does not allow me as it says my card is paused.
The ending card numbers on the website do not correspond to the ending card numbers on the banking application.
I have spoken to several Discovery support staff and they seem just as confused as I do. It seems there are some processes the product management team that side did not take into consideration.
Looks like it is going to take a VERY long time before I get a working card and a working app.
DF
Dennis F's updateReviewer Update
11 Sept 2021, 14:52It has been almost a month and still nothing has changed. Seems I am stuck in this perpetual pit of can't use the mobile app because the card I have has been cancelled and I can't replace the card because it says it is "Replaced". So I can't access the mobile app and I can't use my card. So basically if I ONLY used discovery bank. I would have no access to any of my funds.
I did not even think this level of technical failure was possible in these days. Not sure if you guys develop your software in house or outsource - it doesn't really matter, clearly they have left a huge technical flaw in your system that makes me question your security and the stability of everything else you offer. #EpicFail
Also, I have read all the "5" star reviews on here and they are clearly not real, average customers but in terns prob PR staff trying to bring you're average score up.
This has just been a nightmare from start to finish.
I did not even think this level of technical failure was possible in these days. Not sure if you guys develop your software in house or outsource - it doesn't really matter, clearly they have left a huge technical flaw in your system that makes me question your security and the stability of everything else you offer. #EpicFail
Also, I have read all the "5" star reviews on here and they are clearly not real, average customers but in terns prob PR staff trying to bring you're average score up.
This has just been a nightmare from start to finish.
DF
Dennis F's update11 Sept 2021, 14:52
Reviewer Update
It has been almost a month and still nothing has changed. Seems I am stuck in this perpetual pit of can't use the mobile app because the card I have has been cancelled and I can't replace the card because it says it is "Replaced". So I can't access the mobile app and I can't use my card. So basically if I ONLY used discovery bank. I would have no access to any of my funds.
I did not even think this level of technical failure was possible in these days. Not sure if you guys develop your software in house or outsource - it doesn't really matter, clearly they have left a huge technical flaw in your system that makes me question your security and the stability of everything else you offer. #EpicFail
Also, I have read all the "5" star reviews on here and they are clearly not real, average customers but in terns prob PR staff trying to bring you're average score up.
This has just been a nightmare from start to finish.
I did not even think this level of technical failure was possible in these days. Not sure if you guys develop your software in house or outsource - it doesn't really matter, clearly they have left a huge technical flaw in your system that makes me question your security and the stability of everything else you offer. #EpicFail
Also, I have read all the "5" star reviews on here and they are clearly not real, average customers but in terns prob PR staff trying to bring you're average score up.
This has just been a nightmare from start to finish.