OTP Issue

Item: Discovery Bank
Rating: 1
Author: Roger N

I just want to thank Discovery for not sorting out my issue i have with their OTP system that sends the OTP to an old number of mine.

I have contacted Discovery Bang on the 28th of October to report the issue. i then contacted them on the 2nd of November where I was told by the consultant that it will be 24 to 48 hrs and that is business days and I should not worry i will be contacted by the OTP department to sort out the issue.

That obviously did not happen.

Today the 5th of November I decided to call Discovery Bank again and the issue was then apparently escalated with the promise that i will be contacted by the escalation department within two hours of the call been logged.

I made this call at 10:00 this morning and it is now 13:48 and guess what? No Call from Discovery or any of their world famous OTP or escalation department.

Please can someone help???? It is a simple issue to resolve.

HOPE TO GET A CALL SOON.

Helpful (0)

Replies (4)

Discovery Bank's replyOfficial

05 Nov 2021, 14:16

Hi, Roger

We sincerely apologies for your recent experience with Discovery Bank, and hope that you can grant us the opportunity to prove that there are better experiences to be had with us. We have escalated with our OTP team for urgent assistance.

Regards,
Lebohang

Discovery Bank's reply05 Nov 2021, 14:16

Official

Discovery Bank's replyOfficial

08 Nov 2021, 07:29

Hi, Roger

Please accept our apologies for the delay in response. Your OTP details has been updated successfully. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist.

Regards,
Lebohang

Discovery Bank's reply08 Nov 2021, 07:29

Official

Roger N's updateReviewer Update

08 Nov 2021, 07:47

Hi,

Thanks for sorting out the issue it is appreciated. I do regret going on Hello Peter to sort out the issue although it was the only way to sort it out.

Thanks

Roger N's update08 Nov 2021, 07:47

Reviewer Update

Hi,

Thanks for sorting out the issue it is appreciated. I do regret going on Hello Peter to sort out the issue although it was the only way to sort it out.

Thanks

Discovery Bank's replyOfficial

09 Nov 2021, 13:08

Hi, Roger

Great to see that your OTP details has been updated. We apologies for any inconvenience caused in this matter.

Regards,
Lebohang

Discovery Bank's reply09 Nov 2021, 13:08

Official

Hi, Roger

Great to see that your OTP details has been updated. We apologies for any inconvenience caused in this matter.

Regards,
Lebohang