kK
kraletebele K
1 reviews | Active since May 2016
28 Oct 2022, 12:59
OTP department not helping Iver a month now
It's over a month now. I have Discovery Life Insurance and Vitality. I have an app and it was working perfectly fine. Then I wanted to join Discovery Bank, the lady who assisted me clearly didn't put my details correctly because everytime I try to log in on any of the Apps is says my number and ID don't match. I've been waiting for the OTP department to help me resolve this issue since I forgot my password, till now. Each call center agent keeps promising lies everytime they call me. What should I do?
Helpful (0)
Replies (1)0
Replies (1)
Discovery Bank's replyOfficial
28 Oct 2022, 21:32Hi Keletso
Thanks for reaching out.
We do see that the OTP department has tried to contact you twice on 3 October and once on 4 October to assist with having the OTP details rectified.
We have escalated another request for them to contact you to resolve this query for you.
I am waiting for feedback on a date confirmation so that you know when exactly to expect the call.
Regards
Beatrice.
Thanks for reaching out.
We do see that the OTP department has tried to contact you twice on 3 October and once on 4 October to assist with having the OTP details rectified.
We have escalated another request for them to contact you to resolve this query for you.
I am waiting for feedback on a date confirmation so that you know when exactly to expect the call.
Regards
Beatrice.
Discovery Bank's reply28 Oct 2022, 21:32
Official
Hi Keletso
Thanks for reaching out.
We do see that the OTP department has tried to contact you twice on 3 October and once on 4 October to assist with having the OTP details rectified.
We have escalated another request for them to contact you to resolve this query for you.
I am waiting for feedback on a date confirmation so that you know when exactly to expect the call.
Regards
Beatrice.
Thanks for reaching out.
We do see that the OTP department has tried to contact you twice on 3 October and once on 4 October to assist with having the OTP details rectified.
We have escalated another request for them to contact you to resolve this query for you.
I am waiting for feedback on a date confirmation so that you know when exactly to expect the call.
Regards
Beatrice.