*********** - or dishonest?

I have had a Discovery Credit card since they first came out, and it has always served my needs. This week, Discovery Bank approached me to "upgrade" the colour of my card for better rewards, but it seems there is a catch: My "old" card had a better interest rate than they currently offer (by 1.5%). I noticed this before I did the colour change in the app, and phone their call centre to verify. I was told that: - Applying for the new colour will not automatically go through, and the interest rate shown is purely indicative - I would receive a quote from their "credit control" department within 48 hours with the final interest rate, and I would be able to accept / reject the quote i.e. they said, "go ahead", nothing bad will happen

Well - my interest rate has now gone up, and upon phoning the call centre again, I was informed that the previous advice I was given was incorrect, and that the actions I took in the app has resulted in me accepting the new interest rate, and that even reverting to the previous color would not set it back to the old rate. They also said that the "old" base rate I had only app**** to the very old accounts, and that Discovery no longer offers that rate - but it appears that you can keep it as long as you dont get "suckered" into accepting an "upgrade" (under false pretenses)

I have lodged a formal complaint with them, and when I followed up on the complaint status, was told it could take up to 21 working days to respond to me.

Seems ridiculous - open and shut case: - I made sure to check everything before just going ahead - I took the trouble to call them BEFORE I made the update - I was given incorrect information by their call centre agents - I am now being penalised for following the advice of (or believing) their agents

Listen to the call, revert my interest rate, simple.

But no .... they want me to wait a month for their answer.

Ridiculous