Opening credit card account document highy frustrating

Applying for a credit card via the Discovery Bank app was a great experience untill the final step of uploading 3 months bank statements. The app expect you to have upload the statements for your phone storage or take a photos. Who has their last three month statements on the their phone or printed? So the app has a note that you can also upload the statements on online.discovery.bank. On my highly respected Investec bank portal I was able to download the last 3 months statements but unfortunately as 3 different PDF files. After uplaoding the statements the web page give you no feedback of what was received and what is the next step. Only a meaningless home page with no information. Since then there was 3 call center calls, e-mails to credit@dicovery, further uploads of payslips and a lot of wait. The communication and process is poor. It would be much better to see on the website what docuemtn you have uploaded and to get teh feedback from credit vetting in the portal and provide further documents.