AS
Andre S
1 reviews | Active since Jan 2011
15 Mar 2021, 10:48
Opening an account off to a bad service start....
I saw an add with the statement "open an account under 5 mins", so I went and app****. It's been over a week now and all I get is "your application has been accepted, we will notify you once the account is open" So on 15 March 2021 I phoned in to ask what is happening with the account. 1st person that answered, could not help me. 2nd person said, send us a screen shot, we are not sure why it's doing this. If this is how it starts..... how will it be once the account is open?
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Replies (2)
Discovery Bank's replyOfficial
15 Mar 2021, 15:39Hi Andre
Thank you for brining this to my attention.
I have investigated this issue and can confirm the following:
As you had once been a Discovery Bank client and had requested to close your account, your reapplication would take longer than what new applications to bank would take. This is because we have had to remove the previous account details associated to your ID number for the application to continue.
As this process has now been completed, your application should be completed within the coming hour or 2.
Thank you for your patience in dealing with this matter.
Regards
Girshwin
Thank you for brining this to my attention.
I have investigated this issue and can confirm the following:
As you had once been a Discovery Bank client and had requested to close your account, your reapplication would take longer than what new applications to bank would take. This is because we have had to remove the previous account details associated to your ID number for the application to continue.
As this process has now been completed, your application should be completed within the coming hour or 2.
Thank you for your patience in dealing with this matter.
Regards
Girshwin
Discovery Bank's reply15 Mar 2021, 15:39
Official
Hi Andre
Thank you for brining this to my attention.
I have investigated this issue and can confirm the following:
As you had once been a Discovery Bank client and had requested to close your account, your reapplication would take longer than what new applications to bank would take. This is because we have had to remove the previous account details associated to your ID number for the application to continue.
As this process has now been completed, your application should be completed within the coming hour or 2.
Thank you for your patience in dealing with this matter.
Regards
Girshwin
Thank you for brining this to my attention.
I have investigated this issue and can confirm the following:
As you had once been a Discovery Bank client and had requested to close your account, your reapplication would take longer than what new applications to bank would take. This is because we have had to remove the previous account details associated to your ID number for the application to continue.
As this process has now been completed, your application should be completed within the coming hour or 2.
Thank you for your patience in dealing with this matter.
Regards
Girshwin
AS
Andre S's updateReviewer Update
16 Mar 2021, 10:04It's the next day and it's still not fixed.
AS
Andre S's update16 Mar 2021, 10:04
Reviewer Update
It's the next day and it's still not fixed.