Open my account

Discovery bank such a bank that's don't care about us again since 2023 after I sent everything they needed they never got done with my case fast forward years later still no movement when I call they say the investigator will get back to me when?? Almost a year over again so we going on 4 years now nor speaking to the investigator or getting the help that I need now i believe that a **** ryt there . It's can't be for 3 years now