Open incident at discovery Bank going in for 4 weeks and it is supposed to take 3 working days..

I got a call again from the investigator telling that there was no funds to recover. In the first place the investigator said she where able to reaver R36 000 that was the first Call I received from her the second call she said there where no fonds and also requited an affidavit... I was speechless.. I told her go listen to our previous conversation it recorded and also the affidavit was sent thru.. I was shocked that this investigator didn't know whats going on with her case.. So the next day I received a call again that there were 36000 and it will be in my account tomorrow which is 14th Feb 2025.. By lunch time I called the bank the branch manager sent a message and said I must phone back by 16h30 imagine... While I don't have food or electricity.. So did and quess what the branch manager and the investigator knocked off... The weekend passed so Monday morning I phoned the branch to follow up. luckily the investigator called back and guess what again there where no funds... This is the worst ever customer service I have ever experienced... Not 1 phone call from the branch manager and incorrect and false information from the investigator...