1 reviews | Active since Oct 2019

13 Sept 2022, 06:47

online transaction without app approval

Item: Discovery Bank
Rating: 1
Author: Wayne N

online transaction without app approval-there was an transaction that went off via MR D app which i did not process and i did not receive the app approval process, debit went off without my permission. i did not collect or get any order delivered

Helpful (0)

Replies (10)

Discovery Bank's replyOfficial

14 Sept 2022, 08:00

Hi Wayne

Thanks for reaching out.

This is very concerning.

Please share the amount and the date the transaction went off, I'll escalate the case to our ***** department so they can investigate

Regards
Andile

Discovery Bank's reply14 Sept 2022, 08:00

Official

Wayne N's updateReviewer Update

14 Sept 2022, 08:10

thank you for responding Andile, the amount was for R107.80. i did post the transaction ID. please can this transaction be reversed as soon as possible

Wayne N's update14 Sept 2022, 08:10

Reviewer Update

thank you for responding Andile, the amount was for R107.80. i did post the transaction ID. please can this transaction be reversed as soon as possible

Discovery Bank's replyOfficial

14 Sept 2022, 19:08

Thanks for the details, Wayne.

I'm sending them through to the ***** team and I'll provide you with feedback.

Regards
Andile

Discovery Bank's reply14 Sept 2022, 19:08

Official

Thanks for the details, Wayne.

I'm sending them through to the ***** team and I'll provide you with feedback.

Regards
Andile

Wayne N's updateReviewer Update

19 Sept 2022, 09:48

hi Andile, still no response, the transaction is still not reversed

Wayne N's update19 Sept 2022, 09:48

Reviewer Update

hi Andile, still no response, the transaction is still not reversed

Discovery Bank's replyOfficial

19 Sept 2022, 10:18

Hi Wayne

Thanks for bringing this to my attention.

I'll re-escalate it to the management team for you.

Thanks for your patience, ill provide you with feedback.

Regards
Andile

Discovery Bank's reply19 Sept 2022, 10:18

Official

Hi Wayne

Thanks for bringing this to my attention.

I'll re-escalate it to the management team for you.

Thanks for your patience, ill provide you with feedback.

Regards
Andile

Wayne N's updateReviewer Update

27 Sept 2022, 12:46

hi Andile, this issue is still not resolved, it's more than 2 weeks now. all proof has been submitted yet no reversal is done as yet. when will discovery bank take accountability for their mess up

Wayne N's update27 Sept 2022, 12:46

Reviewer Update

hi Andile, this issue is still not resolved, it's more than 2 weeks now. all proof has been submitted yet no reversal is done as yet. when will discovery bank take accountability for their mess up

Wayne N's updateReviewer Update

28 Sept 2022, 06:25

hi Andile, yes they requested i submit a ***** transaction form and it will be reversed and a manager will call me but since the 19th no-one called and it still hasn't been reversed

Wayne N's update28 Sept 2022, 06:25

Reviewer Update

hi Andile, yes they requested i submit a ***** transaction form and it will be reversed and a manager will call me but since the 19th no-one called and it still hasn't been reversed

Discovery Bank's replyOfficial

28 Sept 2022, 09:19

Hi Wayne

Have you submitted the requested form?

Regards
Andile

Discovery Bank's reply28 Sept 2022, 09:19

Official

Hi Wayne

Have you submitted the requested form?

Regards
Andile

Wayne N's updateReviewer Update

28 Sept 2022, 09:23

yes 100% image.png 18.44 KB

Wayne N's update28 Sept 2022, 09:23

Reviewer Update

yes 100% image.png 18.44 KB

Wayne N's updateReviewer Update

28 Sept 2022, 09:24

also received an automated response

Wayne N's update28 Sept 2022, 09:24

Reviewer Update

also received an automated response