AB
Angela B
1 reviews | Active since Jun 2015
20 Jun 2015, 13:09
Online secure activation not working
Good Day<br> <br> I have tried activating this option for a week now. I believe it no longer works according to a Discovery call centre lady I spoke to yesterday. I have spent the better part of the past 7 days trying to activate the \verified by visa"option via the:<br> - discovery website<br> - discovery online banking website<br> - fnb online banking website<br> - physically going into an FNB branch"
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Replies (1)
Discovery Bank's replyOfficial
22 Jun 2015, 12:54Hello aijblake,
Thank you for your comments and for bringing this matter to our attention.
At the outset we sincerely apologise for the frustration and inconvenience you experienced. This should not have happened.
We notice that our agent (Mbali) got you through to an Online Banking agent this morning. We also notice that your Verified by VISA option is now activated.
We trust that you will be able to make your online purchases now.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
At the outset we sincerely apologise for the frustration and inconvenience you experienced. This should not have happened.
We notice that our agent (Mbali) got you through to an Online Banking agent this morning. We also notice that your Verified by VISA option is now activated.
We trust that you will be able to make your online purchases now.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply22 Jun 2015, 12:54
Official
Hello aijblake,
Thank you for your comments and for bringing this matter to our attention.
At the outset we sincerely apologise for the frustration and inconvenience you experienced. This should not have happened.
We notice that our agent (Mbali) got you through to an Online Banking agent this morning. We also notice that your Verified by VISA option is now activated.
We trust that you will be able to make your online purchases now.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
At the outset we sincerely apologise for the frustration and inconvenience you experienced. This should not have happened.
We notice that our agent (Mbali) got you through to an Online Banking agent this morning. We also notice that your Verified by VISA option is now activated.
We trust that you will be able to make your online purchases now.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za