1 reviews | Active since Feb 2016

03 Aug 2023, 17:21

Online Purchase

I did an online purchase maybe 6 months ago and I did not receive the items. I contact Discovery bank for them to reverse the funds but now I been told that my request is closed.

0
Replies (7)
Discovery Bank
Discovery Bank's reply03 Aug 2023, 21:07
Official
Hi Nkosi 

Please provide me with a case reference number for the dispute case you are referring to so that I can look into this for you. 
When I look into your profile the last dispute you had with us was a debit order dispute in April which as successfully executed. 

Regards, 
Palehelo 
's update04 Aug 2023, 05:53
Reviewer Update
Hi Palehelo

#[***0] - Transaction dispute.

Please see the case number of what I'm referring to.
's update07 Aug 2023, 22:03
Reviewer Update
What do they need? No one called me
's update10 Aug 2023, 18:43
Reviewer Update
Screenshot_***_com.huawei.email.jpg 385.3 KBScreenshot_***_com.huawei.email.jpg 295.31 KB
's update25 Aug 2023, 10:57
Reviewer Update
Hi Palehelo

I have sent these documents through.

Thank you
Benedict Khoza
's update24 Sept 2023, 12:46
Reviewer Update
Hi

Im still waiting for a response, if I don't get a response I will be changing banks.

Thank you
's update17 Nov 2023, 16:57
Reviewer Update
I still don't have feedback, you really don't care about your customers.