WM
William M

1 reviews | Active since Jul 2020

20 May 2024, 10:36

Online Payments with Discovery Bank a Nightmare!

Do not use Discovery Bank if you are going to do any online transactions as you have to use facial recognition, which does not work most of the time not detecting your face. Does not give you much confidence especially if you are retired and wondering if you have passed on or not? Their App is very slow so normally times out as well before even getting to facial recognition in 30 sec. Why they do not use an Authenticator (Google) to do these transactions because this process takes too long and generally you have to give up. Had notifications it had been approved x2 as well when it had not been! No way to communicate with them as well besides calling them so you have no written communication documents.

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Replies (1)
Discovery Bank
Discovery Bank's reply21 May 2024, 11:15
Official
Hi William 

We appreciate your feedback. 

Please note that these are the security measures that we have put in place to ensure the safety of transactions on or client's accounts. If face recognition isn't used, then we will use biometrics. To avoid the prompt being timed out, please login your bank app before you initiate the transaction. 

Best regards,
Mpho