JB
Japie B

1 reviews | Active since Nov 2014

07 Mar 2022, 15:50

Ongoing valid payments getting blocked.

I am really getting tired of Discovery bank that block EVERY first payment to a new beneficiary.

Please get something better to do than to treat me like some ********. I use my money - NOT YOURS.

0
Replies (8)
Discovery Bank
Discovery Bank's reply07 Mar 2022, 17:01
Official
Hi Japie

I'm sorry to hear that. I'll have a look at your account and find out why this is happening.

Regards
AJ

Best regards,

JB
Japie B's update11 Apr 2022, 12:17
Reviewer Update
2 more recent payments blocked to a NEW beneficiary- Please stop treating me like some ********.
Every time when i use the web browser the payment fails to a NEW beneficiary. I must then use the Phone App to make the payment. This bank operate like a bunch of amateurs!! Get your ducks in a row, stop blocking my payments or I LEAVE THIS BANK!! Get the message! I hope this is clear now.
Discovery Bank
Discovery Bank's reply11 Apr 2022, 13:14
Official
Hi Japie

I'm sorry to hear that and it's definitely frustrating. Let me have a look and find out why this issue is happening.

Regards

Best regards,

JB
Japie B's update02 May 2022, 14:17
Reviewer Update
Still no feedback on the very unprofessional service provided by Discovery bank.
Just created a new beneficiary again using my web browser (PC) - tried to make a payment using the pc and just got kicked out of the system - This is so bad!! Had to use my mobile device. Are you systems that primitive that you cannot see I use the same PC over and over??? All devices have an address - called a MAC address, that is always the same. You guys should get of your high horses and provide a better service.  (3rd time I report this issue now)
JB
Japie B's update05 May 2022, 17:54
Reviewer Update
4TH FAILURE NOW - 5MAY: Discovery Bank: The EFT from account ***1350 to account ***2919 appears to be suspicious and has not been processed. 

Nothing suspicious, I am making the payment and I am not a ********.

I am now going to log an complaint at the ombudsman - very bad and unprofessional from Discovery bank, NO SUPPORT IN THIS MATTER AT ALL.
Discovery Bank
Discovery Bank's reply05 May 2022, 18:05
Official
Hi Japie

I'm sorry to hear this. 

Your payments are being blocked by our ***** system because it believes these payments are suspicious. 

You would need to contact our ***** Department on *** and advise them that it is you making these payments so they can make a note on their system.

If you are using the Discovery Bank website to make payments, please try using the banking app instead as this tends to work better.

Regards

Best regards,

JB
Japie B's update06 May 2022, 09:28
Reviewer Update
I have contacted your ***** department about this before and do get any help. Best you sort it out please If I want to use the web login as preferred payment it is my decision. (less fingers problems there). The app is small and causes easy typos It is NOT for you to decide what is best for me to use, web or App. I prefer the Web.
Discovery Bank
Discovery Bank's reply13 May 2022, 11:36
Official
Hi Japie

I'll send this through to the ***** Department to get more information.

Regards

Best regards,