Ongoing Poor Service from Discovery Bank

Ongoing Poor Service from Discovery Bank

I am incredibly frustrated with Discovery Bank's lack of communication and unresolved issues regarding a transaction dispute with TradingView. After a phone call to report the issue, I received an email with forms to complete. I had some questions and emailed them for clarification, but I received no response after a week's worth of follow-ups. Only after logging complaints with the complaints department, I finally hear back.

The dispute process took weeks, and I was informed that the disputed amount would be refunded in the meantime, while the investigation was still pending. However, I don’t understand why the refund was processed if the investigation hadn't been concluded. To make matters worse, this past weekend, the disputed transaction was debited again, without any update or explanation from Discovery Bank.

I reached out via email to seek insight into this new development, and once again, I have been completely ignored.

This isn't the first time I've had this issue with Discovery Bank. Last year, I had similar experiences with the Vitality Clicks claim and the airport lounge claim, where the agents made inaccurate statements, and I had to fight for any form of resolution. It’s extremely disappointing to see the same pattern repeat itself.

As a long-time customer, I expect much better service than this.