Ongoing Poor Service and Lack of Communication from Discovery Bank

I’ve had an incredibly frustrating experience with Discovery Bank regarding a transaction dispute with TradingView. After my initial call, I received an email with forms to complete, but when I had questions, my emails were completely ignored. Only after logging another complaint did I get a response.

The dispute took weeks to process, and I was told that the disputed amount would be refunded while the investigation was ongoing. This was confusing because why would you refund the money if the investigation wasn’t concluded? Recently, I noticed that the same disputed transaction was debited again, without any communication or explanation from Discovery Bank.

I emailed them again for insight—once more, no response.

This isn’t an isolated issue. Last year, I had the same lack of service with the Vitality Clicks claim and the airport lounge claim, where agents made inaccurate statements, and I had to fight to get any answers.

What’s even more disappointing is Discovery’s response to my complaint on HelloPeter. They promised an investigation and said I’d hear back, but I still haven’t received any feedback. This lack of follow-through is exactly the issue I’ve been dealing with from the start.

As a long-time customer, I expect far better service. Discovery Bank needs to take this seriously and resolve these ongoing issues with communication and accountability.