Ongoing Misconduct and Unacceptable Handling of My Case by Investigator Clive

I am extremely disappointed and frustrated with the way my case has been handled by the assigned investigator, Clive. The level of unprofessionalism I have experienced is completely unacceptable.

For more than 10 weeks, Clive has refused to communicate, ignored my calls and emails, and failed to provide any updates — despite the fact that I have submitted every document requested, including proof of payment, verification documents, and even a recent SAPS affidavit. Instead of resolving the matter, he has made the process deliberately difficult and caused unnecessary stress and delays.

I have since reviewed multiple complaints from other customers, and it is clear that I am not the only person experiencing the same pattern of behaviour. The lack of communication, the delays, and the way cases are left unresolved appear to be a recurring issue under this investigator.

I have asked Discovery repeatedly to assign a different investigator, as it is obvious that my case is not being handled fairly or professionally. Since submitting my formal complaint, Clive has completely stopped responding altogether — which raises serious concerns about his conduct and his ability to manage cases responsibly.

Discovery needs to urgently remove him from my case and ensure that a competent investigator handles it. I have cooperated fully from day one, and I simply want my case resolved without further obstruction.