ongoing Issues with Paid-Up Letter and Lack of Resolution

I am writing to formally raise my ongoing concerns regarding the handling of my account and the failure to receive a paid-up letter after the settlement was processed through MBD Attorneys.

Despite the payment being made, I have repeatedly faced difficulties obtaining confirmation in the form of a paid-up letter. MBD Attorneys have indicated that they are still waiting on Discovery Bank for the necessary information, yet I continue to receive automated reminders stating that the account remains unpaid.

This situation has been dragging on for years, with no clear resolution in sight. The lack of communication and accountability from Discovery Bank, as well as from the attorneys managing the account, is both frustrating and unacceptable. It gives the impression that the institution is not acting in good faith or prioritizing client resolution.

Given the prolonged nature of this issue, I am considering escalating the matter once again to the Ombudsman for Banking Services to ensure that proper steps are taken to resolve it.

I kindly request:

A formal written confirmation that the account has been settled.

Immediate issuance of the paid-up letter.

A stop to all further reminders or collection attempts related to this account.

Your urgent attention to this matter would be appreciated.