1 reviews | Active since Nov 2025
Ongoing Incorrect Interest Charges Query & Zero Follow-Up From Discovery Bank
I have been trying to get clarity from Discovery Bank since 6 October regarding interest that appears to have been incorrectly charged on my credit card. Despite having automatic debit orders set up specifically to settle my credit card in full before interest is charged, Discovery has now billed me interest twice—with no explanation.
Over the past 1.5 months, I have made multiple calls to Discovery Bank. Each time, agents assure me that someone will contact me with feedback or an investigation outcome. No one has ever called me back. I am repeatedly left without answers or timelines.
At this point, it feels like customers are being left in the dark and that internal communication is severely lacking. I have fulfilled all my obligations by ensuring full settlement every month, yet Discovery has not fulfilled theirs—neither in resolving the incorrect charges nor in providing basic customer support.
This level of service is unacceptable, especially for something as simple and factual as interest calculations.
Thank you for bringing this to our attention.
We apologise for your recent experience with us. This is not the level of service we strive to provide to our clients, and we will try our very best to ensure this does not happen again.
We are investigating this matter with the relevant department and will revert with feedback.
Kind regards
Nosisa
Thank you for bringing this to our attention.
We apologise for your recent experience with us. This is not the level of service we strive to provide to our clients, and we will try our very best to ensure this does not happen again.
We are investigating this matter with the relevant department and will revert with feedback.
Kind regards
Nosisa
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
Nosisa
Your case has been handed over to our executive relationship manager who will reach out to you directly to assist with your complaint.
Kind regards,
Nosisa
It has been a further 14 days and I still do not have an answer as to what transactions were interest bearing. I am always given a generic response, no one knows which transactions were interest bearing.
Raylene Tekana gave me this generic response.
I will now be starting an official complaint with the NFOSA as it seems like Discovery does not even know which transactions they are charging me interest on - suggesting that Discovery is *********** as a credit provider.
Thanks,
Jonas
It has been a further 14 days and I still do not have an answer as to what transactions were interest bearing. I am always given a generic response, no one knows which transactions were interest bearing.
Raylene Tekana gave me this generic response.
I will now be starting an official complaint with the NFOSA as it seems like Discovery does not even know which transactions they are charging me interest on - suggesting that Discovery is *********** as a credit provider.
Thanks,
Jonas