Ongoing Account Hold Issue with Discovery Bank

To Whom It May Concern,

I am writing to express my deep concern and frustration regarding the manner in which my business accounts were frozen without any formal investigation or supporting evidence.

In December 2025, a client paid a holding deposit for a vehicle. This deposit serves a specific purpose, to secure the vehicle. The client failed to fulfill the agreed upon payment terms on two separate occasions, resulting in the vehicle being sold to another buyer. The client then approached his bank, claiming he paid for a vehicle that was never delivered.

Based solely on this claim, my business account at Absa was placed on hold, and shortly thereafter, my accounts at Capitec and Discovery Bank were also frozen. It took several months, legal intervention, and the involvement of the Banking Ombudsman to resolve the issue with Absa and Capitec. Both institutions ultimately agreed that the matter was of a civil nature, and that I had acted within my legal rights.

Despite this, Discovery Bank has continued to hold my account. I have contacted your offices on several occasions, most recently on 8 July 2025, only to be informed that I must resubmit all supporting documentation once again. During this call, I attempted to explain the full context of the situation. The consultant, without any legal expertise to my knowledge, proceeded to classify the matter as "*****" a conclusion that directly contradicts the findings of two other major banks and legal professionals.

What makes this even more disappointing is that I have always enjoyed being a Discovery client. My family and I currently use your services for medical aid and insurance, and until now, I have only had positive experiences with the Discovery Group as a whole. It is therefore disheartening to be treated in this manner without proper investigation or fair process.

It is unacceptable that a bank can act solely on the basis of an unverified claim, freeze an account, and then refuse to cooperate in resolving the matter, even after extensive clarification and supporting documentation have been provided. Such actions have a severe impact on business operations and personal reputation.

I am formally requesting that Discovery Bank urgently review my case and engage with the relevant parties, including Capitec and Absa, to verify the outcome of their investigations. I also request written confirmation of the status of my account and an explanation for the continued delay in its release.

Sincerely, Cobus Slabber