One swallow can make a huge difference, albeit to the summer (yet)

A brand is only built by committed employees. After months of struggling to sort out our Banking Rewards by means of numerous email and telephone inquiries, a certain Jacques stepped into the fray last week and committed to have feedback by Friday last week. At 18:00 on Friday, I received an sms indicating that the outstanding Bank Rewards are beginning to trickle in. Although we are by no means out of the woods yet, I wish that there were more Discovery Bank employees that show Jacques commitment to customer care and satisfaction.