SP
Sergei P
1 reviews | Active since Mar 2010
01 Dec 2020, 15:19
One of the worst
Applying for benefits is as easy as clicking a button on their website. Trying to cancel is virtually impossible. No cancel options on-line. Can't do anything over the e-mail - they simply don't respond. Phoning in doesn't work either. Last time held on for over 20 min, been transferred 3 times. Yet they quick to send threatening messages about outstanding balance and legal action. The cherry on top is the SMS where they claim they tried calling me and promise to call again.
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Discovery Bank's replyOfficial
02 Dec 2020, 09:17Hi, Sergei
We pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us and it’s concerning that we will be losing you on our world’s first behavioural bank.
We pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us and it’s concerning that we will be losing you on our world’s first behavioural bank.
We have send an account closure request to our closure department and they will contact you shortly. Regards, Discovery Bank.
Discovery Bank's reply02 Dec 2020, 09:17
Official
Hi, Sergei
We pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us and it’s concerning that we will be losing you on our world’s first behavioural bank.
We pride ourselves on our quick response times, so not being able to dazzle you with our service is equally frustrating for us and it’s concerning that we will be losing you on our world’s first behavioural bank.
We have send an account closure request to our closure department and they will contact you shortly. Regards, Discovery Bank.