Once again, pathetic service from Discovery

Once again, I get through to Discovery, the consultant Bomikazi Mclkazi listens to my query, asks me a million security questions, only to ask me to repeat my query. Then, when I get annoyed and ask to speak to a manager, she puts me on hold for 10 minutes only to return and advise no manager is available. Why, Discovery, do you train your staff to be unhelpful robots. Listen to my query the first time! I don't have unlimited time for your inefficiency!