***** on Account

My phone was ****** on the 14th of December 2024, and both my Discovery Bank and Absa Bank account has *****. I had a consultant call me from Discovery asking me how did they access my account. Firstly, you are the ***** division you need to answer that for me. Secondly, I was asked if my phone was on when it was ****** - obviously it was on. Thirdly, the phone was black listed immediately with Vodacom. So Discovery you need to investigate how they got access and if you refuse to return my money then please urgently close my account