SM
Sascha M
1 reviews | Active since Aug 2009
24 Nov 2015, 10:01
Notification of partner change received post date
Discovery circulated e-mail 16 November 2015 on changes to the Discovery Card for 2016 year. In the newsletter is a note that Stuttafords is no longer a member as of 1 November 2015. <br> However purchases were made on 13 November 2015 at Stuttafords as no communication had been received of the changes to this partnership ending at the beginning of the month and the e-mail communication to this effect was only received post the purchases. <br> I do not think it is fair to remove rewards retrospectively and would like to see Discovery implement the rewards for the month of November due to the late e-mail communication received.<br>
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Replies (1)Discovery Bank's replyOfficial
24 Nov 2015, 11:47Hello jblack004,
Thank you for your comments and for bringing this matter to our attention.
We are currently investigating the communication documents that were sent to our cardholders and the time frames involved. We will provide feedback to you shortly.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We are currently investigating the communication documents that were sent to our cardholders and the time frames involved. We will provide feedback to you shortly.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply24 Nov 2015, 11:47
Official
Hello jblack004,
Thank you for your comments and for bringing this matter to our attention.
We are currently investigating the communication documents that were sent to our cardholders and the time frames involved. We will provide feedback to you shortly.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
We are currently investigating the communication documents that were sent to our cardholders and the time frames involved. We will provide feedback to you shortly.
Thank you for your kind patience in the interim.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
