Notice Savings amount not paid out

This is the first time in a year since I've opened my current account and 32 Notice Savings account that I've had a problem and did tell a lot of people they should open an account with you as it is so easy. So it is a bit dissapointing now. My notice I gave that should have been paid out 26 Oct is still not paid. I logged a complaint telephonically on 28 Oct and they said to resolve it. It is now the 30th Oct and still nothing. Now I am getting frustrated. Please can this matter be sorted!