KE
K E

1 reviews | Active since Jul 2011

26 Mar 2021, 18:30

Not worth the Hassle

I decided to open an account with Discovery Bank, it was clearly a bad idea. Sent them all the documentation they required only to get an email saying I must upload supporting documentation, but they don't state what documents? So you are now forced to call the call centre to find out what they require. So I send additional documents only to get another email saying upload documents. Forced to call the call centre again to find out what is required. Why on earth they don't tell you in the email what is required is beyond me. It's extremely frustrating that a company like Discovery is unable to communicate with its customers effectively.

I have cancelled my application, if it starts like this it will only get worse. Poor show Discovery Bank you have alot to learn.

0
Replies (2)
Discovery Bank
Discovery Bank's reply26 Mar 2021, 19:28
Official
Hi Kurt

Thank you for bringing this information to our attention, we will investigate your query and provide feedback directly.

Regards
Thuli


Discovery Bank
Discovery Bank's reply07 Apr 2021, 15:32
Official
Hi Kurt

We have attempted to contact you earlier to advise that we have received feedback from the relevant team.
According to our systems, there is no pending application. 

Please log onto the Discovery Bank app to complete any outstanding actions were required to complete the application.

Regards
Thuli