DL
Dirk L

1 reviews | Active since Jan 2020

04 Nov 2021, 14:47

Not worth a star

One star too many Why? Discovery in their wisdom created a bank account for my credit card. The Discovery team picked up a ********** transaction while I am offs**** I asked to monitor the situation and explained that the card needs to pay 3 monthly debits. They stop the whole card and my 3 monthly debits was cancelled. I moved those debits away to another card. I have asked to close the card and its links as there is no need for it. 5 months later and I still get monthly statements. I AM NOT INTERESTED IN DISCOVERY !! They stuffed it up Discovery keeps on phoning, I do not want a phone conversation as there is no audio recording to go back to. Discovery does not listen to the instructions.

Worst institution I have ever come across.

PS Don't try and contact ME. Do what was requested.

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Replies (1)
Discovery Bank
Discovery Bank's reply04 Nov 2021, 16:29
Official
Hi Dirk Thank you for bringing this matter to our attention. We’ve investigated your query and according to our systems, a guide on how to close your account via the Discovery Bank website was sent to you on the 28 August 2021 asper the case number. For any future queries, please reach out to us again or contact our bankers on ***, and we’ll gladly assist. RegardsThuli