Not working

I received a replacement card for an expiring one recently.<br> <br> I went to the ATM to change the pin that was given to me and the PIN that was supp**** didnt work so I contacted the call centre who said I had to wait for 2 working days and I will have a pin read to me.<br> <br> I waited two days and someone called and read the new pin two me<br> <br> A day later i went to a shop to use the card and it declined<br> <br> Today, I went to change the pin at an ATM and it changed successfully. I then went to a shop an hour later and it declined.<br> <br> When I called the contact centre they told me there is nothing wrong with the card and that they can do nothing to assist me<br> <br> Why do I pay for a card I cannot use??? Am I imagining that there is something wrong with the card, is it in my head?? Dont insult me discovery, you contact centre staff are rude and dont care.<br> <br> I want this resolved or you need to pay me back my annual fees because i cannot use the cards