Not willing to listen.

Been a loyal client with Discovery Health for more than 15 years, and was looking to adding to the enhancing and moving my services i.e. insurance & banking to discovery as i use the vitality health. Discovery bank were not willing to listen or even understand or customize a profile to best suit what i was looking at. they have declined the credit card application, by excluding certain variants of income. i was seriously considering moving insurance & bank accounts, but this experience was poor to say the least. i can understand reasons for being declined, however to not be willing to listen or understand what i was intending to do was really poor on the part of the company.