CA
Candice A
1 reviews | Active since Jun 2019
17 Sept 2025, 16:28
Not very happy at all
The app says im am not an account holder so I can't log in. The prompt want me to login before it assist. The agent ignores me who was assigned to advise. All o want is to log into my banking app and check that my account is still in good standing. How hard is it to get help...
Helpful (0)
Replies (5)0
Replies (5)CA
Candice A's updateReviewer Update
17 Sept 2025, 16:36Can I please get an option where I can speak to a person to help me. I really need this resolved.
CA
Candice A's update17 Sept 2025, 16:36
Reviewer Update
Can I please get an option where I can speak to a person to help me. I really need this resolved.
Discovery Bank's replyOfficial
17 Sept 2025, 16:37Hi Candice,
Thank you for reaching out, and I sincerely apologize for the frustration you've experienced with accessing your banking app and the lack of support received.
I understand how important it is to have reliable access to your account, and I'm here to help. After reviewing your profile, I am unable to locate any recent interactions with the bank since May 2025. To assist you further, kindly send us a screenshot of the error message you're receiving to ***. This will help investigate the issue more effectively and ensure a prompt resolution.
Kind regards,
Marusha
Thank you for reaching out, and I sincerely apologize for the frustration you've experienced with accessing your banking app and the lack of support received.
I understand how important it is to have reliable access to your account, and I'm here to help. After reviewing your profile, I am unable to locate any recent interactions with the bank since May 2025. To assist you further, kindly send us a screenshot of the error message you're receiving to ***. This will help investigate the issue more effectively and ensure a prompt resolution.
Kind regards,
Marusha
Discovery Bank's reply17 Sept 2025, 16:37
Official
Hi Candice,
Thank you for reaching out, and I sincerely apologize for the frustration you've experienced with accessing your banking app and the lack of support received.
I understand how important it is to have reliable access to your account, and I'm here to help. After reviewing your profile, I am unable to locate any recent interactions with the bank since May 2025. To assist you further, kindly send us a screenshot of the error message you're receiving to ***. This will help investigate the issue more effectively and ensure a prompt resolution.
Kind regards,
Marusha
Thank you for reaching out, and I sincerely apologize for the frustration you've experienced with accessing your banking app and the lack of support received.
I understand how important it is to have reliable access to your account, and I'm here to help. After reviewing your profile, I am unable to locate any recent interactions with the bank since May 2025. To assist you further, kindly send us a screenshot of the error message you're receiving to ***. This will help investigate the issue more effectively and ensure a prompt resolution.
Kind regards,
Marusha
CA
Candice A's updateReviewer Update
17 Sept 2025, 16:40I can't see where to send my proof its not clear
CA
Candice A's update17 Sept 2025, 16:40
Reviewer Update
I can't see where to send my proof its not clear
CA
Candice A's updateReviewer Update
17 Sept 2025, 16:53No it does not allow me to do that. I am happy to email even if you send me the email privately. Please I just want some help. This thing keeps telling me I am not an account holder whilst I I know I am. Please email address.
CA
Candice A's update17 Sept 2025, 16:53
Reviewer Update
No it does not allow me to do that. I am happy to email even if you send me the email privately. Please I just want some help. This thing keeps telling me I am not an account holder whilst I I know I am. Please email address.
CA
Candice A's updateReviewer Update
17 Sept 2025, 16:59Yes I can thank you. Will send shortly.
CA
Candice A's update17 Sept 2025, 16:59
Reviewer Update
Yes I can thank you. Will send shortly.