GC
Gavin C

1 reviews | Active since Jul 2011

01 Mar 2023, 10:48

Not very clever

How this is nominated best digital bank of the year is beyond my comprehension. If you have an CC acount with a savings account and a transaction account thay are considered 3 seperate accounts even though they are on the same portfolio on the app BUT CANNOT be linked onto one card, you have to carry 3 seperate cards for these accounts or transfer from one account to another if you only want to carry the 1 card. BUT if you change to a suite accounts and link all 3 accounts into "ONE" then you can have one card, BUT you pay R120.00 more monthly account fee to combine the accounts. So cheaper to have 3 cards and 3 acounts than 1 card with 3 accounts linked. And they say banks are intelligent!!!!!!!!! Surely this should be the other way around?????

0
Replies (8)
Discovery Bank
Discovery Bank's reply01 Mar 2023, 13:00
Official
Hi Gavin

Please acknowledge this as receipt of your complaint. 

Unfortunately, we don't have the functionality where we can link three accounts under one card, however as you mentioned above, we offer a Full Banking Suite package that consists of a Transaction account and a Credit card account all in one and you get to pay one monthly account fee for the package.

Regards
Khanyi

GC
Gavin C's update01 Mar 2023, 13:05
Reviewer Update
yes i understand taht but it is more expensive than having 3 different accounts,,,, makes absolutely no sense what so ever should actually be cheaper as you only issueing one card not 3
GC
Gavin C's update01 Mar 2023, 13:05
Reviewer Update
and every other bank links multiple accounts with no effort or extra expense

Discovery Bank
Discovery Bank's reply01 Mar 2023, 13:07
Official
I understand your viewpoint, however, please note that all our Full Banking Suite packages offer more benefits and rewards, in comparison to our stand-alone accounts.


GC
Gavin C's update01 Mar 2023, 13:09
Reviewer Update
yep cause we strive on rewards which are usless to us
Discovery Bank
Discovery Bank's reply01 Mar 2023, 13:26
Official
I'll give you a call today, to assist you and provide you with further information.

Regards
Khanyi
GC
Gavin C's update01 Mar 2023, 15:12
Reviewer Update
ok
Discovery Bank
Discovery Bank's reply01 Mar 2023, 17:30
Official
Hi Gavin

Thanks for taking my call.


Regards
Khanyi