Not to digital bank

I have been trying to complete my application for a credit card for almost 2 weeks. I was told by Seelan naidoo it takes 48hrs to receive feedback. Instead I keep being asked for the same documents that I submitted when I first did my application. Then a Teboho (o forgot the surname) tells me I’m being sent the messages to “complete your application” on error. Now I’m being told it’s a FICA situation. What’s the answer guys? Accepted or declined? I’m considering taking my money elsewhere