Not the best start

Quite a struggle to get onto their credit card, and their support did not really help with my issues.

First issue was that I was sent from pillar to post when I first submitted my income on my credit card application I put in my Net salary, and not my gross salary. I could not correct it on the app. Every time I called they just told me I should resubmit my applications, and then I could not submit any because it was blocking me from submitting more. Eventually a competent customer service representative assisted and said I should email some credit email address.

Other point was my lounge access is based on the previous month spend, which, since they opened my card on the 25th of June, and I did not have a chance to use it, I had no "The Lounge" access. Unfortunately, this caveat is not explained to you, so when travelling I had no access. When I tried to call to see if they could assist, because I had spent way more than the minimum spend in the month they were unhelpful. The support was also not aware, or willfully unaware that I had access to LoungeKey.