Not so happy as I haven’t even initiated any services but I’m already disappointed

Haven’t even joined the bank but I’m already involved in back and forth with the agents. I keep receiving multiple texts messages that say I need to upload my documents but the. App won’t allow me to do that it’s stuck on the congratulation screen everytime I call they say they have fixed it, every time I open up the app it does not allow me to move from that screen. I spoke to 4 different agents yesterday and they all said they did it and I need to wait for tomorrow, waited for the next day only to be told that I’ll need to wait again, haven’t even started banking with them but I already have a glimpse of what to expect, I don’t see why I have to threaten to cancel my account to get them to do their job