1 reviews | Active since May 2015
Not receiving invoices and statements.
I have several attempts to aquire my credit card account statements and invoices I was constantly being promised an updated statement but have not received any documentation after my constant inqueries regardiing this issue,I have also clearly indicated to the consultants that I wish to pay my debt off and close my Discovery Card facility completely, also asking for that relevanjt documentation to be sent through to expedite the process. A continuous supply of \no-reply"e-mails were received from there customer care department on my initial e-mails but hardly any feedbacki was to follow. \""Your reference number is: *** and you can expect a response to your enquiry within two working days.\"" is the exact reponse I nreceived the last time I requested aforementioned statements. Nothing has been received tillm date. I was aslso informed that every they have to \""re-send\"" a statement or invoice there will be an admin charge of R55 added to my account. I have not received invoices and statements for about three months whereby I have received referfence numbers on each occasion and up to know to no avail. Please could anybody assist me with my predicament. """
Thank you for your comment and for bringing this matter to our attention.
As discussed, we have responded to you via email.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
Thank you for your comment and for bringing this matter to our attention.
As discussed, we have responded to you via email.
Regards
Gisela Peters
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Email: ***
URL: http://www.discovery.co.za
