Not receiving a card but paying card fees

Since April 2014 I did not received my new Discovery Credit Card due to an *********** Discovery card courier services and no help from discovery complaint department. I lodge a complaint with Discovery Card division and instructed them to cancelled my card as Discovery Card division was unable to deliver my card. Which never happen even after I completed a stop card application. On the 10 March 2016 I lodge a complaint from FNB Brits Branch with Ref*** to close my account and that I need a settlement *** March 2016 I still had no feedback regarding the closing of my account, I phoned the helpline again from the FNB Brits and was informed that they have got 5 working days to reply. On the 15 March 2016 I send my complaint and card closure form via email to Discovery Card and Discovery Card Admin. Discovery Card Admin send an automated respond. On the 17 March I was phone by Mrs Lucinda Zuma from Discovery and was informed that they will only subtract fees for a 12 months period and that they will forward my new settlement via email. Up to date I received no settlement but only a out of office reply from Mrs Lucinda Zuma until the 5 April 2015