Not ready to be an online only bank.

I have been relentlessly trying to cancel my Discovery Bank since 2018. I have sent emails and called them directly over a dozen times. Each time I am assured that the charges made from 2018 will be reversed and that my account will be closed. Alas, it is 2021 and my account is still open and I am receiving messages from Discovery that legal action will be taken against me for not paying my bank fees. Since there is no physical bank, I am reaching out to Discovery on this platform, to please rectify this issue. It becomes impossible to believe in your service when you are not capable of executing a simple task.