Not obligating to their promise.

Their Banking App and their web-link failed dismally to provide a certified copy of a bank statement. I contacted them and was informed 24 hours, within the 24 hours I contacted them few hours before the time frame lapsed and was provided with another case number and was informed it was escalated. To my disappointment, they failed to email and/or provide the stamped bank statement. How does a customer now rely on this service provider. I am starting to have my doubts and I am irate at this point.