ME
Michele E
1 reviews | Active since Jan 2014
12 Nov 2015, 15:54
Not my Error, but I have to wait!!
I tried to purchase lunch yesterday (11/11) for R75.00 and my card was declined, I then received an SMS to say my PIN was entered incorrectly and my card was deactivated! I only entered in my PIN once and and on the screen it said \PIN OK"... I called the call centre immediately *** and the gentleman advised me that the card was deactivated already on the 09/11... which is odd as I still made online purchases on the 10/11 & 11/11 and the purchases went through! The agent told me someone would contact me in 24hrs. Since no called me back today(12/11)"
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Discovery Bank's replyOfficial
16 Nov 2015, 11:24Hello mishengel,
Thank you for your comments and for bringing this matter to our attention.
Our telephonic conversation on Friday morning refers. We can confirm that our agent contacted you at approximately 10:40 and assisted you.
We sincerely apologise for any inconvenience caused in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
Our telephonic conversation on Friday morning refers. We can confirm that our agent contacted you at approximately 10:40 and assisted you.
We sincerely apologise for any inconvenience caused in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Discovery Bank's reply16 Nov 2015, 11:24
Official
Hello mishengel,
Thank you for your comments and for bringing this matter to our attention.
Our telephonic conversation on Friday morning refers. We can confirm that our agent contacted you at approximately 10:40 and assisted you.
We sincerely apologise for any inconvenience caused in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za
Thank you for your comments and for bringing this matter to our attention.
Our telephonic conversation on Friday morning refers. We can confirm that our agent contacted you at approximately 10:40 and assisted you.
We sincerely apologise for any inconvenience caused in this matter.
Your reference number is - ***.
Regards,
Gregory Naidoo
Executive Relationship Manager (FAIS)
DiscoveryCard
Discovery Vitality
Fax: ***
Email: ***
URL: http://www.discovery.co.za