not keeping promises

I locked a ***** case end Aug that was finilized in end September were my money was charged back to my credit card but only 2 of 5 transactions been asking for weeks now when will the other be done and as always you get a message on watsup escalated wil get feedback in 24 hours and nothing everyday same thing why do the treat customers like this think time to report ever were and share big as they don’t want to assist customers worst bank ever they don’t even respond to emails