Not interested anymore.

I app**** for an account last month (September) already. Then I get a message, they need my identification again. I've sent you my ID, my drivers and passport. Then again, they want identification. They call me and drop the call, I have to call them back. Then now today...13/10/2022. So I just heard my name on the application was wrong? How the hell does that happen? How can you get my name wrong and I have to reapply? Useless service and not even a client yet.