NOT HAPPY WITH DISCOVERY BANKS TURNAROUND TIME

I am very frustrated and am now at my wits end. I have called numerous times the Discovery bank call center, remembering each time you get another person. And although the staff are pleasant, they do not have any authority it seems to action requests.

I have a Discovery Credit card, and have done for 15 odd years. This card was with FNB and due to Discovery Bank now opening, they automatically moved my account to Discovery Bank.

I have made 3 payments from my business account in FNB to my Discovery Card. One of the 23 July and 2 large payments on the 27 of July respectfully. I did these using the old method, in other words like I have done for the last 15 odd years though the FNB profile, and although they have now moved over should be redirected immediately to Discovery. To date despite numerous calls, emails and begging this has not been done. The money has long left the FNB Business account. Discovery say it is sitting with FNB and awaiting them to release the funds, and that they have requested them to do so. One employee went to far as to imply that due to the move, the relationship between them is no longer a happy one and now thing are taking much longer, and seems to sit in no mans land for ever, and they instructions are not being addressed.

I am need urgently in of these funds, and no doubt Discovery will now charge me interest!!!!!

I cannot deal direct with FNB as it is already in the FNB to Discovery system, and all I seem to be able to get is , we have located the cash, it is in the FNB system and will be paid over, we will request them to release it. I have tried to contact someone of authority in Discovery to be told no Managers all work at home, they do not have emails, send through to the customers email address and we will send it over. I requested a Manager to call me, i did get a missed call, which may have been from them,, but this is a number that is not able to take incoming calls, and no message was left, no email, sms sent. All you get it the automatic reply emails, which promise you their service and attention - they are not