CP
Candy P
1 reviews | Active since Mar 2024
20 Jul 2025, 16:54
not happy customer at all
I had +-R50 in my bank account then I try to buy airtime only to find out that I have more then R500 so I withdraw it then after a hour I had negative balance of R500 and something. I don't get bank charge but no I have. please get this sorted
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Discovery Bank's replyOfficial
24 Jul 2025, 08:26Good day Candy,
Thank you for your patience while I investigate this for you.
I checked your running balance statement and could see that there was a point of sale transaction you made at Tops Mega Soldiers Way KwaZulu Natal on the 3rd of May 2025. When this transaction happened, it went on a pending status and was not banked by the store. The transaction only banked on the 14th of May 2025, leaving your account on a negative balance of R-443.48.
You can also refer to your running balance statement in your Discovery Bank app by going to More > statements > 3 months certified.
Kind regards,
Nosisa
Thank you for your patience while I investigate this for you.
I checked your running balance statement and could see that there was a point of sale transaction you made at Tops Mega Soldiers Way KwaZulu Natal on the 3rd of May 2025. When this transaction happened, it went on a pending status and was not banked by the store. The transaction only banked on the 14th of May 2025, leaving your account on a negative balance of R-443.48.
You can also refer to your running balance statement in your Discovery Bank app by going to More > statements > 3 months certified.
Kind regards,
Nosisa
Discovery Bank's reply24 Jul 2025, 08:26
Official
Good day Candy,
Thank you for your patience while I investigate this for you.
I checked your running balance statement and could see that there was a point of sale transaction you made at Tops Mega Soldiers Way KwaZulu Natal on the 3rd of May 2025. When this transaction happened, it went on a pending status and was not banked by the store. The transaction only banked on the 14th of May 2025, leaving your account on a negative balance of R-443.48.
You can also refer to your running balance statement in your Discovery Bank app by going to More > statements > 3 months certified.
Kind regards,
Nosisa
Thank you for your patience while I investigate this for you.
I checked your running balance statement and could see that there was a point of sale transaction you made at Tops Mega Soldiers Way KwaZulu Natal on the 3rd of May 2025. When this transaction happened, it went on a pending status and was not banked by the store. The transaction only banked on the 14th of May 2025, leaving your account on a negative balance of R-443.48.
You can also refer to your running balance statement in your Discovery Bank app by going to More > statements > 3 months certified.
Kind regards,
Nosisa