DK
Daniel K
1 reviews | Active since Nov 2019
06 Apr 2020, 13:05
Not great support
I have a credit card with discovery and i phoned to say i am retrenched and they said it is not on my policy but i know i always add all and should be part of any bank to add it. Now they say my account need to go in arrears before they can assist. I am going through a tough time without work and have app**** to so many jobs and with the virus it is making it so much harder. I would love if discovery can assist
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Replies (1)
Discovery Bank's replyOfficial
07 Apr 2020, 09:09Good Day Daniel
Thank you for bringing your concerns to our attention.
Our Collections Team at FNB can assist with a special arrangement regarding payments on your Discovery Credit Card account, however we are only able to assist once your account is no longer in an open status.
Our Collections Team can be contacted on ***.
Please accept our apologies for the inconvenience caused to you in this regard.
Regards
The Discovery Card Team
Thank you for bringing your concerns to our attention.
Our Collections Team at FNB can assist with a special arrangement regarding payments on your Discovery Credit Card account, however we are only able to assist once your account is no longer in an open status.
Our Collections Team can be contacted on ***.
Please accept our apologies for the inconvenience caused to you in this regard.
Regards
The Discovery Card Team
Best regards,
Discovery Bank's reply07 Apr 2020, 09:09
Official
Good Day Daniel
Thank you for bringing your concerns to our attention.
Our Collections Team at FNB can assist with a special arrangement regarding payments on your Discovery Credit Card account, however we are only able to assist once your account is no longer in an open status.
Our Collections Team can be contacted on ***.
Please accept our apologies for the inconvenience caused to you in this regard.
Regards
The Discovery Card Team
Thank you for bringing your concerns to our attention.
Our Collections Team at FNB can assist with a special arrangement regarding payments on your Discovery Credit Card account, however we are only able to assist once your account is no longer in an open status.
Our Collections Team can be contacted on ***.
Please accept our apologies for the inconvenience caused to you in this regard.
Regards
The Discovery Card Team
Best regards,