PR
Paul R

1 reviews | Active since Jul 2011

17 Jan 2017, 11:47

Not getting SMS on transactions

<p>I logged a call with Discovery's call centre in September 2016 (5 months ago!) regarding an issue I started experiencing with not receiving SMS's when there was activity on my account. I was given a reference number ********** 012. I have phoned them 5 times in the past five months as it is still happening and despite numerous promises that this will be rectified without delay, still nothing has been done. To make matters worse, I have had absolutely no feedback from them since the call was logged in September.</p> <p>This is a serious security risk for me as I cannot track any activity on my account in the event of a lost or ****** card. I have told Discovery many times that I will hold them personally responsible for any ********** activity on my account while I wait for them to sort this out but it doesn't make the slightest bit of difference. Am seriously considering cancelling all of my services with Discovery which includes Medical aid, Retirement and life insurance policies as well. Am fed up with this pathetic service.</p>

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Replies (1)
Discovery Bank
Discovery Bank's reply17 Jan 2017, 13:02
Official

Dear preid

Thank you for your comments and for bringing this matter to our attention.

One of our s****ed consultants will be in contact shortly.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***