JN
JOSEPH N
1 reviews | Active since Feb 2012
05 Apr 2022, 18:00
Not Following Banking Regulations and Not Changing my Account
I spoke to a ***** consultant earlier this week, explaining that my card details have been photographed and my bank account number can still be used for other things. I requested for a new account number and new card. The consultant ONLY told me to cancel the card via the app, which I did but the account number will still remain the same. As banking practice this is not a good idea for the account number to remain the same. I'm so depressed, stressed and my anxiety is through the roof. I don't understand why Discovery Bank cannot change my account number like most banks do.
For this I would like some sort of compensation from Discovery Bank as I feel that when my salary goes into my account something might happen. Also I found out that enquiries has been done and a possible my banking details could've been used for a Debit Order and not a DebiCheck.
Compensation of R9000 would be ideal for not following banking requirements
Helpful (0)
Replies (8)0
Replies (8)
Discovery Bank's replyOfficial
06 Apr 2022, 06:43Good day Joseph
Thanks for reaching out.
If you'd like a new account number you can close your current account and reopen a new account which will change your account number and you'll receive a new card.
Unfortunately I cannot give you R9000.00 because the banking system works differently as you would prefer.
Kind regards
Nicolene
Thanks for reaching out.
If you'd like a new account number you can close your current account and reopen a new account which will change your account number and you'll receive a new card.
Unfortunately I cannot give you R9000.00 because the banking system works differently as you would prefer.
Kind regards
Nicolene
Discovery Bank's reply06 Apr 2022, 06:43
Official
Good day Joseph
Thanks for reaching out.
If you'd like a new account number you can close your current account and reopen a new account which will change your account number and you'll receive a new card.
Unfortunately I cannot give you R9000.00 because the banking system works differently as you would prefer.
Kind regards
Nicolene
Thanks for reaching out.
If you'd like a new account number you can close your current account and reopen a new account which will change your account number and you'll receive a new card.
Unfortunately I cannot give you R9000.00 because the banking system works differently as you would prefer.
Kind regards
Nicolene
JN
JOSEPH N's updateReviewer Update
06 Apr 2022, 17:34a new card has already been issued, however I would still like to be compensated as you are a Financial Institution as my account details are out there for anyone to use. My solution to this problem is R5000. Your consultant should've immediately open a new account with me whilst I was on the phone and not telling me to cancel the card ONLY.
Need an answer as soon as possible.
Need an answer as soon as possible.
JN
JOSEPH N's update06 Apr 2022, 17:34
Reviewer Update
a new card has already been issued, however I would still like to be compensated as you are a Financial Institution as my account details are out there for anyone to use. My solution to this problem is R5000. Your consultant should've immediately open a new account with me whilst I was on the phone and not telling me to cancel the card ONLY.
Need an answer as soon as possible.
Need an answer as soon as possible.
JN
JOSEPH N's updateReviewer Update
06 Apr 2022, 17:42And it doesn't allow me to change the bank account or open a new account
JN
JOSEPH N's update06 Apr 2022, 17:42
Reviewer Update
And it doesn't allow me to change the bank account or open a new account
Discovery Bank's replyOfficial
06 Apr 2022, 19:27I can log an account closure request for you and your entire account will be closed and you will need to start a new application once closed on the Discovery Bank app.
Please confirm if you'd like me to log an account closure case.
Kind regards
Nicolene
Please confirm if you'd like me to log an account closure case.
Kind regards
Nicolene
Discovery Bank's reply06 Apr 2022, 19:27
Official
I can log an account closure request for you and your entire account will be closed and you will need to start a new application once closed on the Discovery Bank app.
Please confirm if you'd like me to log an account closure case.
Kind regards
Nicolene
Please confirm if you'd like me to log an account closure case.
Kind regards
Nicolene
JN
JOSEPH N's updateReviewer Update
07 Apr 2022, 08:36I have logged a formal Complaint with the Banking Financial Ombudsman.
Thank you for logging your response with us. A temporary reference number is displayed below. You will receive a formal reference number from us within 3 days.
Reference Id - K7ZV2830
As we are not getting anywhere.
As we are not getting anywhere.
JN
JOSEPH N's update07 Apr 2022, 08:36
Reviewer Update
I have logged a formal Complaint with the Banking Financial Ombudsman.
Thank you for logging your response with us. A temporary reference number is displayed below. You will receive a formal reference number from us within 3 days.
Reference Id - K7ZV2830
As we are not getting anywhere.
As we are not getting anywhere.
Discovery Bank's replyOfficial
07 Apr 2022, 08:58Noted, thank you.
We will be in contact with the Ombudsman.
Kind regards
Nicolene
We will be in contact with the Ombudsman.
Kind regards
Nicolene
Discovery Bank's reply07 Apr 2022, 08:58
Official
Noted, thank you.
We will be in contact with the Ombudsman.
Kind regards
Nicolene
We will be in contact with the Ombudsman.
Kind regards
Nicolene
JN
JOSEPH N's updateReviewer Update
15 Apr 2022, 16:49Wonder If would also receive a new iPhone and R10000 compensation
JN
JOSEPH N's update15 Apr 2022, 16:49
Reviewer Update
Wonder If would also receive a new iPhone and R10000 compensation
Discovery Bank's replyOfficial
19 Apr 2022, 09:54I can see that our Executive Team is dealing with your case and feedback will be provided directly.
Kind regards
Nicolene
Kind regards
Nicolene
Discovery Bank's reply19 Apr 2022, 09:54
Official
I can see that our Executive Team is dealing with your case and feedback will be provided directly.
Kind regards
Nicolene
Kind regards
Nicolene