JN
Jac N
1 reviews | Active since Mar 2022
22 Oct 2022, 07:55
Not fair - Joined because of Kulula refund offer not refunded
Dear Discovery Bank. You made a commitment to refund Kulula airline tickets if I moved to Discovery Bank before 30 June 2022, which I did. I can not find these refunds on any of my bank statements. Please assist urgently.
Helpful (0)
Replies (3)0
Replies (3)
Discovery Bank's replyOfficial
22 Oct 2022, 17:04Hi Jac
I apologise about the experience you have had regarding the refund process.
I have logged and escalated a request to get feedback and have the query resolved for you.
Once I have feedback, I will revert back to you and advise on the refund.
Regards
Beatrice.
I apologise about the experience you have had regarding the refund process.
I have logged and escalated a request to get feedback and have the query resolved for you.
Once I have feedback, I will revert back to you and advise on the refund.
Regards
Beatrice.
Discovery Bank's reply22 Oct 2022, 17:04
Official
Hi Jac
I apologise about the experience you have had regarding the refund process.
I have logged and escalated a request to get feedback and have the query resolved for you.
Once I have feedback, I will revert back to you and advise on the refund.
Regards
Beatrice.
I apologise about the experience you have had regarding the refund process.
I have logged and escalated a request to get feedback and have the query resolved for you.
Once I have feedback, I will revert back to you and advise on the refund.
Regards
Beatrice.
JN
Jac N's updateReviewer Update
05 Nov 2022, 21:41Thanks Raylene and team for confirming that the refunds were in fact made some time ago ready.
JN
Jac N's update05 Nov 2022, 21:41
Reviewer Update
Thanks Raylene and team for confirming that the refunds were in fact made some time ago ready.
Discovery Bank's replyOfficial
07 Nov 2022, 18:54Hi Jac
I am glad that our team was able to assist you.
Have a good day.
Regards
Beatrice.
I am glad that our team was able to assist you.
Have a good day.
Regards
Beatrice.
Discovery Bank's reply07 Nov 2022, 18:54
Official
Hi Jac
I am glad that our team was able to assist you.
Have a good day.
Regards
Beatrice.
I am glad that our team was able to assist you.
Have a good day.
Regards
Beatrice.