MC
Melissa C

1 reviews | Active since Feb 2013

02 May 2017, 18:04

Not easy as Discovery says

<p>I have been a discovery card holder for the past 5years. I received my new card a year ago and had no time or opportunity to activate it at a FNB branch. I contacted Discovery Card division today ********** 7. Of whitch the operator promised me the card was active. I expressed that I needed to use the card today and if it would work, and he said yes. In the shop it prompted for a verification code whitch I don't have. This is with great disappointment that I couldn't pay with my Discovery card. Are there any compatant people at card division that can assist me without having to go into a bank branch. </p>

0
Replies (2)
MC
Melissa C's update03 May 2017, 09:03
Reviewer Update

A helpful Discovery manager contacted me and sorted out my query. This indeed was super service. Thanks for getting back to me and resolving my issue.

Discovery Bank
Discovery Bank's reply03 May 2017, 09:05
Official

Dear melissa.coetzer

Thank you for your comments and for bringing this matter to our attention.

As per our telephonic conversation this morning.

We sincerely apologize for any inconvenience caused in this matter.

Thank you for your patience while we resolve this query.

Your reference number is – ***