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JW
Justin W

1 reviews | Active since May 2013

16 Jul 2021, 09:53

Not bad service, no service, lies and more !

No service , lies and more !

Banking app doesn’t work, been promised support which never happens. Wanted to cancel in March, but was convinced to give you another chance. Heard nothing again. Only way I ever get communication is when I stop paying. So, please pull up the 8 call recordings from the last two weeks and do what you promised.

You’ve had your last chance, I know you don’t want to cancel this account as I’ve been a model client for many years, but you don’t get to decide that. Trying to make it hard to cancel only makes you look even more *********** if that is even possible!

0
Replies (16)
Discovery Bank
Discovery Bank's reply16 Jul 2021, 10:13
Official
Hi Justin 


Thank you for reaching out to us. 

I have investigated your query regarding your account closure and see that you have requested a settlement letter for your account on several occasions. 

We had sent your settlement letter on the 02/07/2021 and on the 08/07/2021, to email address on our systems j*****@ng****coms.com which you had failed to respond to. This had resulted in your account remaining active. 

I have once again requested closure on your account. Please ensure that you do settle your account so that I can ensure the speedy closure of your account.

Should you need any help with this, please do not hesitate to reach out to us on the toll free number (0800) 07 9697.


Regards 
Girshwin
JW
Justin W's update16 Jul 2021, 10:18
Reviewer Update
More incompetence - that email address has been changed online and review your calls again - I was asked and provided my new email address. Just wow !
Discovery Bank
Discovery Bank's reply16 Jul 2021, 10:24
Official
Thank you for your feedback. 

We have inserted your email address as provided on this platform for the account closure request. Please remember to have your Discovery Bank email address updated, you have to do this on the Discovery Bank App or using the Discovery Bank website (online.discovery.bank). 

If you are unsure about anything, please do contact us directly we will be happy to help you though all the confusion. 

Regards 
Girshwin 
JW
Justin W's update16 Jul 2021, 10:30
Reviewer Update
Wow, where is the face palm emoji. You clearly have not reviewed the calls. Your app doesn't work. It tells me to register, then tells my I can't since I'm already a client. That's what started this whole fiasco and the promised support I never received. Why confirm and accept my new email address on the telephone calls then ignore and not use it ? Really ? I will entertain one more phone call from somebody who can actually sort this issue out.
Discovery Bank
Discovery Bank's reply16 Jul 2021, 10:40
Official
Hi Justin 

You will recieve a call shortly from our closure team to assist with this request. 

Regards 
Girshwin 
JW
Justin W's update17 Jul 2021, 10:10
Reviewer Update
No surprise - still waiting that call ........
JW
Justin W's update20 Jul 2021, 13:28
Reviewer Update
Still waiting......
Discovery Bank
Discovery Bank's reply20 Jul 2021, 15:06
Official
Hi Justin 
 
 Please accept my sincerest apologies for the delay in having this issue resolve. I see that you have also followed on this request by contacting our call center today. 
 
 I have now escalated this matter to our closure team’s management, for an immediate response on this request. 
 
 Someone should contact you shortly regarding your closure request and settlement letter. 
 
Thank you for your patience in dealing with this matter.
 
 Regards 
 Girshwin 
JW
Justin W's update23 Jul 2021, 12:04
Reviewer Update
Hi Guys,

Got an email purporting to be from a discovery.bank email address. The contents are as follows. Please advise or just send me the email as promised.

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JW
Justin W's update26 Jul 2021, 12:08
Reviewer Update
Guys this is getting ridiculous. Stop spamming with SMS’s saying you tried to cal when you haven’t. If your system is faulty that’s not my problem. Please escalate. I need somebody in a position to resolve this to call me in the next hour. I refuse to pay interest for your incompetence on principle.
JW
Justin W's update26 Jul 2021, 15:48
Reviewer Update
More harassment from a call center agent who cannot put me through to a supervisor (not that that has helped the last few calls.)

Still waiting .......
Discovery Bank
Discovery Bank's reply26 Jul 2021, 16:14
Official
Hi Justin 

We have followed up on this request with our closure team. 

Our team has advised that they have attempted to contact you on the same number that they had sent the SMS to. 

We have escalated the request for your settlement letter and you will receive this document shortly. 

Once you have settled your account. We will proceed with your account closure request. 

Should you like to follow up on this, please feel free to contact us on the toll-free number (0800)07 9697. 

Regards 
Girshwin 


JW
Justin W's update26 Jul 2021, 16:16
Reviewer Update
4 months later and 10 days since I posted here - really. Please just give up now !
JW
Justin W's update26 Jul 2021, 16:18
Reviewer Update
And no , they haven't attempted to contact me. I've answered every call. Your system being unable to call out is not my issue or a even an attempt to reach me ! All these lies have been noted.

Ombudsman ref - N7WJNWP0
Discovery Bank
Discovery Bank's reply26 Jul 2021, 16:24
Official
Hi Justin 

Thank you for your feedback. 

I will alert our exec office team on your Ombudsman complaint. To ensure we have this case resolved as soon as possible.

Should you require any further assistance, please feel free to contact us. 

Regards 
Girshwin
JW
Justin W's update27 Jul 2021, 13:03
Reviewer Update
Just got another spam sms saying you tried to call me ?