Not a good start....

Hi there,

I received a call on the 22nd April and was told that I was going to be on-boarded to Discovery Bank on the 6th May. Being as excited as I am, I couldn't wait. The 6th of May has come and gone and I have not heard ANYTHING from Discovery. Not an email, sms, phone call, nothing. I asked on Twitter but the person who handles your Twitter account is ignoring me flat. Doesn't respond to my Tweets nor direct messages. I've logged a call on your digital support (MailRef# ********** 107#) and haven't heard a thing from them either.

I am being ignored flat.

I understand that you are on-boarding people slowly for a seamless transition onto the platform, but you promised I would be on-boarded on the 6th May and I am taking your word for it.

I have been with Discovery since 1991 and been on vitality diamond for 6 years straight and this is probably the worst experience I have ever had with Discovery.